*** IMPORTANT *** Please ask at reception for a registration form for the new pateint portal. This will be the only way you can order your medication electronically*** ***ITS FLU SEASON! IF YOU ARE OVER 65 OR HAVE A QUALIFYING CONDITION PLEASE PHONE RECEPTION TO MAKE AN APPOINTMETN ***

 

Appointment System

Bookable appointments

We have appointments that are available to book in advance with all of our clinical staff. Appointments can usually be booked up to 6 weeks in advance.

Telephone appointments

If you think that your problem / query could be dealt with over the phone, you will be able to request a telephone consultation

Early morning / Saturday appointments

On a Wednesday and Thursday AM we now have appointments available from 07.20. Once a month we will also offer saturday AM appointments.

On the day appointments

We have increased the number of appointments that are available as bookable 'on the day'. your problem does not have to be urgent to book into one of these appointments and they are available both AM and PM. It is advisable to phone as soon as you anticipate that you may need to see a doctor.

Emergency appointments

We will have a few reseved appointments for genuine emergencies that the doctors can use at their discretion, these are not available for reception staff to book and are very limited.

Book An Appointment

We offer booked 10-minute appointments during the morning 8.30am-12.00am and afternoon 2pm-4.30pm.

We are also offering early morning appointment on a Wednesday and Thursday evening.

If you have a preference as to which GP you see, please say at the time of booking your appointment.

If you have a complex problem or a number of things to discuss with the GP, then request a “double appointment”.

Please let reception staff know if you require an interpreter and for which language.

All appointments can be made by calling 0131 556 8196

  

How To Get The Most Out Of Your Appointment With The Doctor

 

When coming to see the doctor or nurse at the practice, please bear the following in mind:
 

  • each appointment lasts ten minutes. If you have several problems which you would like to discuss with the doctor, you may be asked to come back another time. This is to enable the doctor to deal with each problem thoroughly. It is sometimes helpful for you and the doctor if you make a list beforehand of the issues you would like to discuss.
  • please try to arrive for your appointment on time. If you are going to be late, let us know. If you are very late, the doctor or nurse may not be able to see you (usually after 10 mins)        
  • please remember to check in at the front desk because the reception staff can then let the doctor or nurse know that you have arrived.
  • if more than one family member has a problem which requires to be seen please make an appointment for each family member.
  • if you are unable to make it to your appointment, please let us know as we will be able to use your appointment for someone else.
  • please don't worry if it is an embarrassing problem as most of the time we will have seen it before.

Home Visits

Please try to come to the surgery where ever possible – we will try to fit you in.

If you need a home visit please phone before 10 am.

Joint Surgeries

Sometimes our Trainee and Trainer will consult together in a “Joint surgery”. This means that you will consult with one of these doctors. The other doctor is in the room to observe that doctor’s behaviour, and will normally play no part in the consultation.

You will be informed when booking the appointment that it is for a joint surgery.  

If you wish to see a particular doctor, you may prefer to book a routine appointment with that doctor.

Test Results

 

Test results will be given out between 10am and 4pm Tuesday to Friday.

 PLEASE TELEPHONE 0131 556 8196

Treatment and Care Review

You may be invited to attend the surgery for a Treatment and Care review with our practice nurse.

Attending for this review will help the practice to ensure you are receiving the best care possible, if you are asked to attend for one of these reviews please make an appointment at a time that suits you with the practice nurse.